Our new free customer portal, mySCM was rolled out at the end of 2016 and after only a few weeks over 10% of our customers have started to use this new online service helping them save time with administration.
Customers can now access their jobs and calls as well as obtain copy certificates and invoices for all their sites in one place with a few clicks
For more information and to register see - http://www.southerncare.co.uk/myscm.html
What's your most used or favourite Nurse Call accessory?
We would love to know, so please add your comments below or let us know here.
Website now mobilised
Jane (the other one that is!)
Jane Burfoot has been with us since 2011 and has recently changed her role at Southern Care. She has now moved from General Admin Assistant to specialising in the ordering and supply of parts for the Nursing Equipment Division.
"Some of the parts we have to track down and purchase for the Hoists and Beds come from European countries. However, being in the EU unfortunately doesn't always mean that we can rely on a fast delivery to us"
In this new role Jane deals with our engineers, suppliers and customers so she has quite a unique hands-on-role and is often referred to as "the fount of all knowledge"!
You may recently have seen a new face in our team and thought you were seeing double!
Oliver Adams is the new face and understandably often gets confused with his brother Luke.
Luke Adams joined in 2010 and stepped up the ladder to Senior Engineer, Alarms Division in August 2013. Following in his footsteps his twin brother joined the team as Alarms Engineer in December 2014 - Oliver says " its great working with my brother and I am also enjoying working with a varity of different systems."
If you have not seen him yet, keep an eye out and see if you - Spot the difference!
Why don't you email us with your guess as to who is who, or post it on our
Facebook page here.
Celebrating Jane’s 20 years of service at Southern Care Maintenance.
This month at Southern Care Maintenance, we are celebrating sustained and outstanding contributions from our staff. We recognise and thank all our staff whose dedication, care and hard work reflects our values and helps us deliver our vision and those who go beyond the extra mile to deliver great customer service.
Meet Jane Heasman, who is starting 2015 with over 20 years of service under her belt for Southern Care Maintenance. Jane our Accounts and Admin manager joined the company on 13th September 1994 originally as a part time admin clerk. Now working full time and responsible for all the Accounts, Administration in the offices. During the past 20 years’ she has given an immense amount of dedication to the company and care towards ensuring our customers receive the best possible service.
We would also like to take this opportunity to introduce two of our newest members. With the aim to continue delivering great service to our customers, two new faces joined the team towards the end of last year.
Declan Cheeseman joined in September the Alarms Division Engineering team last year replacing Phil Martin who left us for the second time to develop his career in IT. “I am really pleased that I have joined SCM.The staff have been friendly and welcoming and I enjoy meeting the customers.”
Elaine Downton also joined in September last year to help support our admin team. Her role and responsibility within the company includes assisting in the busy office and with the day to day administration. “I am really pleased to be working at SCM. It is a really friendly company and I have been made to feel very welcome. Also it's good to work for a company where customers are so important “
“September 2014 was certainly an exceptional month for our company with Jane achieving a 20 year service award and with two new members joining our team."
- David Knight, Commercial Director, Southern Care Maintenance Ltd.
Contributions from various team members.
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