Although SCM has been trading for many years now, we have recently enjoyed a growth spurt. As demand for our services and products has increased, the number of team members has also grown to keep up with this increasing workload. Organising and keeping track of tasks and projects between teams has become increasingly difficult.
We started to use Basecamp a few months ago and it has provided a good solution to this problem and we are now using it as our main company communication tool. This has provided greater transparency within the company and clarity within our teams as to who is responsible for different tasks.
It provides messaging across the company, reducing internal emails to a minimum as well as a central place to hold information and documents that different teams need to work on.
As well as working in a web browser, apps are available for Mac, Windows, iOS and Android devices so our mobile users are always kept up to date with office news and new projects. It is also simple to start using and the occasional time we have required support the response has been fast.
So theres the answer, we feel we are all better connected and the whole team can see the big picture and can easily pitch ideas in for consideration. We all spend less time on internal emails to each other, less time in meetings and have more time for our customers; just wish I had thought of it first!
This month a few of our engineers had their vans replaced with new 2018 Citroen Berlingos. These were replacing the 3/4 year old Ford transits which had each clocked up approx 80,000 miles over that time. The new ones came with all the mod cons including sat nav and air conditioning needed to keep our engineers cool and on track!
Website now mobilised
Jane (the other one that is!)
Jane Burfoot has been with us since 2011 and has recently changed her role at Southern Care. She has now moved from General Admin Assistant to specialising in the ordering and supply of parts for the Nursing Equipment Division.
"Some of the parts we have to track down and purchase for the Hoists and Beds come from European countries. However, being in the EU unfortunately doesn't always mean that we can rely on a fast delivery to us"
In this new role Jane deals with our engineers, suppliers and customers so she has quite a unique hands-on-role and is often referred to as "the fount of all knowledge"!
You may recently have seen a new face in our team and thought you were seeing double!
Oliver Adams is the new face and understandably often gets confused with his brother Luke.
Luke Adams joined in 2010 and stepped up the ladder to Senior Engineer, Alarms Division in August 2013. Following in his footsteps his twin brother joined the team as Alarms Engineer in December 2014 - Oliver says " its great working with my brother and I am also enjoying working with a varity of different systems."
If you have not seen him yet, keep an eye out and see if you - Spot the difference!
Why don't you email us with your guess as to who is who, or post it on our
Facebook page here.
Celebrating Jane’s 20 years of service at Southern Care Maintenance.
This month at Southern Care Maintenance, we are celebrating sustained and outstanding contributions from our staff. We recognise and thank all our staff whose dedication, care and hard work reflects our values and helps us deliver our vision and those who go beyond the extra mile to deliver great customer service.
Meet Jane Heasman, who is starting 2015 with over 20 years of service under her belt for Southern Care Maintenance. Jane our Accounts and Admin manager joined the company on 13th September 1994 originally as a part time admin clerk. Now working full time and responsible for all the Accounts, Administration in the offices. During the past 20 years’ she has given an immense amount of dedication to the company and care towards ensuring our customers receive the best possible service.
We would also like to take this opportunity to introduce two of our newest members. With the aim to continue delivering great service to our customers, two new faces joined the team towards the end of last year.
Declan Cheeseman joined in September the Alarms Division Engineering team last year replacing Phil Martin who left us for the second time to develop his career in IT. “I am really pleased that I have joined SCM.The staff have been friendly and welcoming and I enjoy meeting the customers.”
Elaine Downton also joined in September last year to help support our admin team. Her role and responsibility within the company includes assisting in the busy office and with the day to day administration. “I am really pleased to be working at SCM. It is a really friendly company and I have been made to feel very welcome. Also it's good to work for a company where customers are so important “
“September 2014 was certainly an exceptional month for our company with Jane achieving a 20 year service award and with two new members joining our team."
- David Knight, Commercial Director, Southern Care Maintenance Ltd.
Contributions from various team members.
Products & Services